The Impact of AI on Hiring in the Workplace

Artificial Intelligence has been changing the world for decades. Ever since Alan Turing published “Computer Machinery and Intelligence” in the 1950s, innovators have been looking for ways to make computers smarter, more intuitive and more valuable.

Today, AI algorithms and technology are evolving faster than ever before. In the last few years, we’ve seen the rise of deep neural networks, large language models and even transformative tools like generative AI.

These innovations are influencing every part of our lives, from how we communicate and search for information, to how business leaders search for and hire candidates.

With its ability to process data at exceptional speeds, provide useful insights and automate repetitive tasks, AI has the potential to significantly improve the hiring process.

However, AI doesn’t replace the need for human input. Even the most advanced systems can’t simulate the creativity and empathy of a human recruitment expert.

As the demand for AI continues to grow, it’s crucial for early adopters to recognise that AI can only augment and support recruitment teams, not replace them entirely.

In this report, we’ll be examining the rising influence of artificial intelligence on the hiring landscape, exploring its benefits and drawbacks, as well as the best practices hiring teams must follow to ensure they’re making the most of AI’s abilities.

Neil Scarborough

Managing Director

What is AI in Recruitment? The Fundamentals

Artificial intelligence, or “AI”, is a machine’s ability to perform cognitive functions similar to that of the human mind, such as perceiving, learning and reasoning. There are many different types of artificial intelligence in the modern world and many sub-sections in the AI landscape.

For instance, machine learning (ML) systems can learn and adapt using data, without having to follow explicit instructions. Natural Language Processing (NLP) solutions can understand and categorise written and spoken language and respond to human commands.

In the hiring and recruitment landscape, various forms of AI can streamline and automate aspects of the recruitment process. AI can help recruiters source candidates, by rapidly searching through databases of information and assist in analysing CV’s and job applications.

Currently, 88% of companies worldwide are using AI in some form for the HR and recruitment process and adoption is growing at a rapid pace.

Types of AI Tools in Recruitment

As new forms of AI emerge in the workplace the potential of AI in recruitment is evolving. While there are many different forms of AI available to hiring managers, some of the most common types used in today’s landscape include:

  • Screening software: Screening software, such as ATS (Applicant Tracking Systems) can assess CV’s and look for candidates that match a position’s requirements. They can scan for keywords, specific skills, or relevant qualifications and rank candidates based on relevance.
  • Online interviewing tools: AI interviewing tools can help hirers collect more data during a candidate interview. AI software can automatically analyse speech patterns, body language and facial expressions, to tell teams more about a candidate’s behaviour.
  • Outreach tools: Automated outreach tools allow businesses to send messages and information to numerous candidates at once. With one click, you can send out links, surveys, and job offers to a variety of candidates, or schedule interviews.
  • Chatbots: 41% of companies now use chatbots as part of the recruitment process, to answer candidate questions, provide feedback on the interview process, or keep candidates informed about the progress of their application.

The Benefits of AI in Hiring and Recruitment

AI may still be in its early stages within the hiring landscape, but it’s already demonstrating a host of potential benefits. Early adopters of AI-powered recruitment software say the technology has reduced their cost per screen by 75%, and their turnover by 35%.

When used to support and augment recruitment teams, artificial intelligence can improve efficiency, performance and productivity. The biggest benefits include:

Efficiency and Time Savings

Hiring staff is a lengthy and time-consuming process, which often involves a lot of manual work. The hiring role epitomises the concept of searching for a needle in a haystack. Sorting through candidates and screening CV’s takes a lot of effort, with the average hiring manager spending up to 30 hours per week on administrative tasks alone.

AI tools in the recruitment space can automate a number of repetitive tasks, saving crucial time. They can sort through thousands of resumes in an instant and identify qualified candidates. Some tools can respond to candidate questions instantly and even help schedule interviews based on shared calendar information.

This helps HR teams spend more of their time on strategic tasks, such as connecting with candidates, assessing cultural fit and promoting an employer brand.

Improved Candidate Matching

The best hiring teams are becoming increasingly data-driven. Rather than shortlisting candidates based on gut feeling, they analyse crucial information about each candidate, to determine a candidate’s capacity to thrive in a specific role.

AI solutions can assist with this process. They can process vast amounts of information and help recruiters determine which candidates have the right skills, experience and characteristics for a position. Screening tools can even rank candidates based on their proficiency for a role.

This also saves hiring teams time comparing candidate CV’s and creating shortlists for business leaders to assess. Some AI tools can even help recruiters choose candidates who are more likely to fit well into a company’s culture, reducing the risk of rapid turnover.

Diversity and Inclusion

Though hiring teams and businesses are becoming more aware of the impact of bias in the recruitment process, biases and preconceptions can sometimes creep into the Hiring process. They can influence hiring decisions, prompting companies to prioritise candidates based on hidden biases.

79% of HR professionals admit that unconscious biases influence recruitment-related decisions. This results in poor hiring choices and can damage a company’s diversity. When utilised correctly, AI tools can help to counteract bias, reducing subjectivity in the hiring process.

AI can use standardised strategies to assess candidates based on the most relevant factors, such as skills and experience. It can eliminate subjective factors from the recruitment process, leading to a more diverse, and equitable hiring strategy.

The Drawbacks and Ethical Considerations

As valuable as AI can be in the recruitment strategy, it’s not without its issues. Though AI algorithms are becoming more advanced, they make mistakes. They can overlook important data, adopt the biases of the humans that train them and even present privacy and security issues.

When using AI in the hiring process, innovators need to be aware of:

Bias and Fairness

When used correctly, AI can help to reduce biases in the recruitment process. However, it’s also subject to bias itself. Bias in AI recruiting has become a major point of discussion in recent years, as AI systems are often influenced by the people who train and build them.

If the data fed to an AI solution is biased, the system itself becomes less objective. For instance, a technician might provide a screening tool with a set of resumes to train it on what features to look for in a candidate. If all of those resumes are for men, the AI tool would be more likely to look for male candidates when creating shortlists.

The issues with AI bias have created significant controversy over the years. Some candidates have even sued companies, saying that they were rejected from a role based on race, age, or disabilities.

Data Privacy

AI is powered by data. To create a powerful and effective AI system, business leaders need to provide an algorithm with huge volumes of data to learn from. Unfortunately, this can lead to issues with data privacy regulations.

Companies might use personal candidate data to help train an AI system to look for specific information about future candidates. They may find systems hold or store information for too long, or use it in unethical ways.

To comply with data protection regulations, such as GDPR, businesses using AI in recruitment need to ensure they understand where data is stored, how it is used, and which data is processed by their technology. Many companies have yet to put proper data safeguards in place, which could lead to data breaches, fines and reputational damage.

Transparency and Accountability

As AI is still a relatively new concept, it isn’t always easy to determine how and why certain systems make specific decisions. This has led to an increased focus from ethical AI regulators on “explainability”.  Recruitment software providers need to be able to explain why their AI systems work in a specific way.

Even if an AI solution is responsible for screening and shortlisting candidates, the hirer is still accountable if something goes wrong. When working with AI solutions, hiring teams and business leaders need to determine how transparent the AI decisions are and what measures are being taken to mitigate bias.

This isn’t always simple for those who don’t have a deep existing knowledge of the AI landscape and how certain algorithms work.

The Human Element in AI-Enabled Hiring

Perhaps the biggest mistake companies make when implementing AI into the recruitment process is assuming that intelligent tools can completely eliminate the need for human experts. AI is a resource, capable of augmenting and supporting human beings.

The ideal AI-enabled hiring process will use intelligence to complement human expertise, not replace skilled recruiters from the process.

Ultimately, in the world of talent acquisition, the human touch still plays a vital role in a successful recruitment process. While automation and AI can revolutionise various aspects of hiring, the importance of empathy and understanding provided by humans is paramount.

56% of candidates say they believe AI should never make hiring decisions without human input. After all, it’s the human experience and empathy of an expert recruiter that leads to more effective choices. Empathy allows recruiters to understand a candidate’s motivations, challenges and unique circumstances and deliver a more powerful candidate experience.

Because they empathise with candidates, hirers and recruiters can address their concerns throughout the hiring journey, tailor the experience to their needs and provide relevant guidance. This leads to a stronger employer brand and deeper connections between employers and candidates.

Moreover, human interactions throughout the hiring process address a candidate’s need for individualised support and personalised attention.

While technology can streamline aspects of the talent acquisition process, it lacks the nuanced understanding and emotional intelligence human beings possess. The personalised approach human beings bring to the process helps candidates feel more connected to the organisation, increasing their chances of accepting job offers.

What’s more, it also enables hirers to properly assess cultural fit, and the potential a candidate has for long-term success within a company.

The Future of AI in Recruiting and Hiring

While AI will never fully eliminate the need for human input during the recruitment process, innovations in the AI world are introducing new ways to augment and enhance hiring strategies. As mentioned previously, AI systems are now evolving at an incredible rate.

The rise of more advanced machine learning models and even generative AI is leading to new opportunities for hirers to boost efficiency and productivity.

Emerging trends in the industry include:

  • Voicebots: Evolutions in natural language processing and understanding are leading to the development of voicebots that can help screen candidates. They can rapidly capture information, respond to candidate questions and capture data for recruitment teams.
  • Interview scheduling: Modern AI solutions can help to improve the scheduling process. They can use calendar information and data about time zones to suggest potential interview times that work for both candidates and hiring managers, reducing administrative work.
  • AI video interviewing: Used in the video interview process, AI solutions can help hiring teams identify desirable characteristics based on traits like a candidate’s pacing, eye contact and body language. They can also help improve clarity, by transcribing spoken content.
  • Gamified assessments: With AI, companies can create unique gamified assessments to help detect a candidate’s proficiency in certain areas. AI solutions can evaluate a candidate’s performance in certain areas and score their skills in a standardised format for recruiters.

As AI continues to evolve, it will undoubtedly streamline a number of tasks in the hiring process, from sourcing candidates to assessing their skills. However, no matter how advanced this technology becomes, it will always be crucial to include human beings in any decision-making.

Preparing for an AI-Driven Future: Best Practices

Though there are still challenges to overcome in the world of AI recruitment, it seems likely that intelligent tools will play a greater role in the hiring process going forward. Already, 92% of HR professionals believe AI is helping them to save time on administrative tasks.

However, companies planning on using AI will need to ensure they have the right strategy in place to avoid potential biases and issues.

When leveraging AI in the your hiring, consider the following:

1.      Focus on what AI Does Best

AI isn’t a catch-all solution for all recruitment issues. Different AI tools have different use cases, but fundamentally, the technology is most effective at managing and assessing data. AI shouldn’t be used to make decisions that require the ethical and empathetic input of a human being.

Instead, companies should use AI to empower and augment recruitment experts. This could mean automating repetitive tasks, like answering candidate questions or scanning through CV’s for specific skills or keywords.

AI is fantastic at streamlining time-consuming, mundane tasks, such as scheduling interviews, identifying skills gaps among current employees, or assessing applicant materials. Human beings, on the other hand, are best at communication, empathetic assessment and creativity.

2.      Be Transparent

Transparency is crucial for any company using AI in the hiring process. As new laws and regulations are introduced to govern the fair use of AI, companies will need to ensure they’re adhering to the laws in the countries in which they operate.

A growing number of local governments now require companies to tell applicants when they’re using AI for hiring. Most of these laws also require hiring teams to ask for consent from candidates if they’re going to use their data for training purposes.

Even if your business isn’t subject to certain AI laws yet, transparency can help to improve your employer brand and put candidates at ease. Reassuring candidates that they will maintain control over their data paves the foundations for a positive relationship, built on trust.

3.      Maintain Hiring Etiquette When Using AI

One of the biggest complaints both candidates and recruiters have about AI is that it can dehumanise the hiring process. That’s why it’s so important to think about hiring etiquette throughout the recruitment journey.

It may be fine to use AI’s capabilities to reduce administrative tasks during the early stages of the hring process. For instance, you could use AI to rapidly respond to candidates and let them know you’ve received their application.

However, companies shouldn’t depend on AI to interact with candidates in the later stages of the hiring journey. Personalised and authentic communication with human beings is still essential to building strong relationships and positive candidate experiences.

4.      Understand the Drawbacks and Limitations of AI

When used properly, AI can help with a lot of components in the recruitment process. It can help to remove bias when filtering through candidates and streamline repetitive tasks. However, there are also dangers to relying on AI too much in your hiring strategy.

For instance, AI has been proven to exhibit bias in the past, as a result of the information engineers feed into the algorithms. It can exclude specific races or genders from the hiring process, simply because it hasn’t been exposed to enough data about different people.

Additionally, AI can store and use data in a way that’s considered unethical, or dangerous. With this in mind, companies must ensure they’re conducting frequent quality control tests, to measure the outcomes of using AI tools against their DEI goals.

5.      Test and Readjust Regularly

AI is constantly evolving and changing. If your AI recruitment software fails to find candidates in the that match your needs, it’s unlikely that the number of available candidates has suddenly dropped. Instead, there’s a good chance your AI solutions need adjustment, or an experienced recruiter is a better option because of their connections.

Even if you are finding excellent candidates with the help of AI tools, it’s worth conducting control tests at least a few times each year. Companies can perform human reviews of a randomised set of CV’s for a recently filled role, to determine whether candidates are being overlooked.

Human beings will be more able to identify important factors that contribute to the success of an employee in your business, such as cultural fit.

The Growing Impact of AI in Recruitment

It’s impossible to ignore the growing presence of artificial intelligence in the modern recruitment world. AI certainly has a number of benefits to offer hiring managers and their companies in their search for top talent. It can streamline numerous administrative tasks and save teams significant time and effort in finding and connecting with candidates.

However, AI recruiting tools won’t remove the need for human recruiters. Effective talent acquisition relies on the experience, expertise and empathy offered by human beings. Companies embracing AI need to remember these tools are only suitable for augmenting and supporting recruitment teams.

What’s more, it’s crucial for businesses to recognise the importance of using AI responsibly. There are various risks and dangers involved with relying too heavily on AI in the hiring process. Business leaders and hiring teams must ensure their use of AI doesn’t lead to bias, unethical practices, or issues with privacy and data security.

If you’re planning on using AI recruitment tools, start by improving your AI knowledge, learning as much as you can about the landscape and building comprehensive strategies for success.

AI can be a powerful tool for hiring experts – but only when it’s used with care.

Neil Scarborough

MANAGING DIRECTOR

About us

At The Recruiting Office we recognise how hard it can be for non HR staff to fit recruitment around their regular day to day duties and to ensure that job specifications, advertisements, selection and interview processes are without bias and are effective in identifying the best possible candidates.

We know how vital pro-active candidate sourcing can be in an increasingly candidate short market and we understand that many non-recruitment professionals struggle to pro-actively identify and engage with suitable passive candidates and we know that modern businesses sometimes need to engage skilled personnel on a non-permanent basis to support specific projects or changing business needs.

If you are experiencing issues or concerns with any aspect of the recruitment process – from writing job and person specifications to effective on boarding, from engaging with passive candidates to required document checks and when to undertake them – we can help!

At The Recruiting Office we have over 30 years’ experience of supporting Norfolk employers through every aspect of the recruitment process and our comprehensive, knowledgeable, compliant and ethical recruitment services really work!

For a no obligation discussion of the recruitment issues you are experiencing and the solutions we can offer – call us now on 01603 964816 or email neil@therecruitingoffice.co.uk

 Your next actions

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P.S. Our recruitment services are without charge until/unless our successful candidate accepts your job offer and in the unlikely event they don’t work out we offer up to a 100-day 100% refund guarantee on our permanent placement fees (terms and conditions apply).

 Further Reading

How to identify The Right Recruiting Partner to Build Your Team